Guidelines for Support Requests

Owned by Martin Johannes Kalchgruber
Last updated: Apr 21, 2020

We try to solve support cases as quick as possible.
By providing the exact information we need you can speed up this process even further.

Please provide the following information in your initial service request:

  • Affected product

  • Affected user

  • Exact date/time the issue occurred

  • Detailled reproduction steps

  • Screenshots / recorded Video of the issue

You can improve handling time even further, when you prepare the following:

  • TeamViewer access to your system (to enable a support agent to assist you remotely)

  • Creation of a user in your Q Point product (to enable a support agent to log on)